Questions & Answers

Incense Ocean provides free worldwide shipping.

Most orders are delivered, on average, within 6-12 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days.

You can view your Incense Ocean order information, including copies of your receipts on the Billing page.

You have the right to cancel and return your order within 30 days, for any reason and without a justification.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Restocking of items is totally relative and can not be guaranteed for all items on the store.