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Questions & Answers

Q

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Incense Ocean provides free worldwide shipping.

How long will delivery take?

Most orders are delivered, on average, within 6-12 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days.

Where can I view my sales receipt?

You can view your Incense Ocean order information, including copies of your receipts on the Billing page.

How long do I have to return an order?

You have the right to cancel and return your order within 30 days, for any reason and without a justification.

PAYMENT INFORMATION

How can I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will you restock items indicated as “out of stock?”

Restocking of items is totally relative and can not be guaranteed for all items on the store.